An entire Saint Andrews team with the same mission: compare your wishes for as much as 24 hours a day and exceed your expectations.
Sympathy is just one of the details that make hotel stay a unique experience.
At St Andrews Gramado, all the staff are informed in advance about how each guest's preferences are so that you are taken care of as you deserve.
If the architecture of the Saint Andrews Gramado resembles a palace, the services will make you feel at one.
The Saint Andrews team has 33 highly trained staff. Most employees are fluent in at least 2 languages and all are consistently receiving unmatched excellence training to meet and exceed their highest expectations.
Umberto Beltramea - General Manager
Lucas Dócolas - Account Manager
Specializing in Hospitality and Food & Beverage by Castelli Superior School of Hotel Management, Lucas Luiz Dócolas assumes the management of accounts at the Saint Andrews Hotel, Brazil's first exclusive house.
Dócolas began his career in 2009 at the Serrano Resort Gramado, also of a high standard, followed by Hotel Casa da Montanha, both located in Gramado.
He also worked for 3 years as a butler at the Saint Andrews Hotel, a period that allowed him to profoundly get to know the differentiated service offered by the hotel and which prepared him as a professional to take over.